Return & Exchange Policy

  • Best of Craft – Return, Exchange, Refund & Partial COD Policy

    At Best of Craft, every product is carefully handcrafted and packed with care. As a small business, every order involves manufacturing, packaging, payment gateway charges, and two-way shipping costs. We request all customers to read and agree to the following policy before placing an order.

    1. Warranty & Guarantee

    • Accessories such as LED lights, adapters, chargers, and electronic components are imported (Made in China) and do not carry any warranty or guarantee unless specifically mentioned on the product page.
    • If any electronic component stops working after delivery due to normal wear and tear, accidental damage, misuse, voltage fluctuations, or after prolonged use, Best of Craft will not be liable for replacement or repair.
    • In exceptional cases, we may provide a goodwill replacement at our sole discretion. Such assistance is voluntary and should not be considered a warranty.

    2. Exchange Policy

    We follow an Exchange Only Policy.

    We do not offer returns or refunds once an order has been delivered.

    An exchange will only be approved if:

    • The product has a manufacturing defect.
    • The product is damaged during transit.
    • An incorrect item was delivered.

    Exchange Conditions

    • The exchange request must be submitted within 7 days of delivery.
    • The product must be unused, uninstalled, and in its original packaging.
    • All accessories, screws, manuals, and packaging material must be returned.
    • Clear photos and an unboxing video may be requested to verify the issue.

    Exchange requests will not be accepted if:

    • The product has been used, installed, modified, painted, or altered.
    • The damage is caused by improper installation, mishandling, or accidental impact.
    • The request is made after 7 days of delivery.

    Once the returned product is inspected and approved, a replacement product or replacement parts will be dispatched.

    3. No Return & No Refund Policy

    As all our products are carefully packed and many are made to order or handcrafted, we do not accept returns or provide refunds except where required by applicable law.

    Please review all product specifications, dimensions, and images before placing your order.

    If you have any questions, our support team is happy to assist before purchase.

    4. Partial COD (20% Advance) Policy

    To reduce fake orders and unnecessary Return-to-Origin (RTO) shipments, all Cash on Delivery (COD) orders require a 20% advance payment at the time of placing the order.

    This advance helps cover:

    • Order processing
    • Packaging materials
    • Payment gateway charges
    • Courier booking charges
    • Forward shipping charges
    • Return shipping (RTO) charges
    • Operational costs incurred before delivery

    The 20% Advance is Strictly Non-Refundable

    The advance amount will not be refunded if:

    • The customer cancels the order after it has been confirmed.
    • The customer refuses to accept the parcel.
    • The customer is unavailable during delivery attempts.
    • The order is marked as Return to Origin (RTO).
    • The customer provides an incorrect or incomplete address.
    • The customer provides an incorrect phone number.
    • The customer remains unreachable by the courier partner.
    • Delivery fails due to customer-related reasons.

    The advance is collected solely to recover operational expenses already incurred in processing and shipping the order.

    As a growing small business, every shipment involves significant costs. This policy helps us reduce losses caused by fake or abandoned COD orders and allows us to continue offering quality products and Cash on Delivery as a payment option.

    5. Delivery Attempts & Return to Origin (RTO)

    Courier partners generally attempt delivery up to three times.

    If delivery cannot be completed due to customer-related reasons, the shipment will be returned to our warehouse (RTO).

    Customer-related reasons include:

    • Refusing delivery
    • Customer unavailable during delivery attempts
    • Incorrect address
    • Incorrect contact number
    • Customer not responding to courier calls
    • Customer requesting cancellation after shipment

    Best of Craft shall not be responsible for delivery failures arising from the above circumstances.

    6. Re-shipment Policy

    If an RTO parcel reaches our warehouse and the customer wishes to receive it again:

    • The order can be re-shipped only after payment of the applicable shipping charges.
    • Re-shipment will be processed only after the returned parcel is received and inspected.
    • Original shipping charges are non-refundable.

    7. Order Cancellation

    Orders may be cancelled before dispatch.

    If the order has already been processed or shipped, cancellation requests may not be accepted.

    For Partial COD orders:

    • The 20% advance remains non-refundable once the order is confirmed and processing has begun.

    8. Customer Responsibilities

    Customers are responsible for:

    • Providing the correct name, address, PIN code, and contact number.
    • Being available to receive the parcel.
    • Answering courier calls and messages.
    • Inspecting the parcel at the time of delivery.

    Best of Craft shall not be responsible for losses caused by incorrect customer information or failure to receive the shipment.

    9. Force Majeure

    Best of Craft shall not be held responsible for delays or non-performance caused by circumstances beyond our control, including but not limited to natural disasters, floods, heavy rainfall, strikes, transportation disruptions, government restrictions, pandemics, or courier service delays.

    10. Policy Acceptance

    By placing an order through our website, WhatsApp, Instagram, Amazon, Flipkart, or any other sales channel, the customer confirms that they have read, understood, and agreed to this Return, Exchange, Refund, and Partial COD Policy.

    These policies are designed to protect genuine customers while helping a small business continue providing quality products and reliable service.


    11. Customer Conduct & Legal Protection

    At Best of Craft, we are committed to providing quality products and fair customer service. We respectfully request the same level of professionalism from our customers.

    If a customer has agreed to our policies at the time of purchase and later attempts to obtain a refund or compensation contrary to those agreed terms by engaging in any of the following:

    • Threatening our staff or representatives.
    • Using abusive, offensive, or defamatory language.
    • Posting false, misleading, or malicious content on social media, review platforms, or other public forums.
    • Attempting to damage the reputation of Best of Craft through false allegations or coordinated harassment.
    • Making repeated threats of negative publicity or legal action solely to force a refund or other outcome not supported by our policies.

    Best of Craft reserves the right to preserve all relevant evidence, including order records, payment details, call recordings (where legally permitted), emails, WhatsApp chats, social media messages, delivery records, CCTV footage (where applicable), and any other communication.

    Where appropriate and permitted by law, Best of Craft may initiate appropriate civil or criminal legal proceedings, including issuing a legal notice, to protect its business, employees, reputation, and legal rights.

    This clause does not affect a customer's right to provide honest reviews, report genuine service issues, or seek remedies available under applicable consumer protection laws.